Integrations and automations
Module: Endpoint Backup v2
The following integrations and automations are available within Kaseya's IT Complete platform:
Billing 
Integrated Customer Billing automates how you bill customers for Endpoint Backup services, using either Autotask or BMS. It updates Autotask/BMS contracts with actual product usage so you can bill live consumption, removing manual reconciliation, speeds revenue capture, and reduces invoice errors and rework. KaseyaOne acts as the hub, pulling usage from Endpoint Backup and pushing it into Autotask/BMS. You can map customers one to one or map many organizations to a single Autotask/BMS account. Consumption from Endpoint Backup maps to Autotask/BMS Services inside Contracts. Quantity changes can be prorated daily or adjusted at month end, and you can manage multiple products from one place.
NOTE Billing and usage data for Endpoint Backup is sent over from the Datto Partner Portal.
Configuration
- Datto Partner Portal: Configure KaseyaOne integration (Unified Login) in Datto Partner Portal as security admin following the steps outlined in KaseyaOne integration with Datto Partner Portal.
- Autotask: Follow in the steps outlined under Enabling and configuring Integrated Customer Billing.
- BMS: Follow the steps outlined under Integrated customer billing.
Deployment
Use Datto Remote Monitoring and Management to deploy endpoint agents. See RMM Help for more information.
Organization
Import and map organizations with IT Glue Assets. See IT Glue Help for more information.
Troubleshooting
Automatically create tickets for backup issues, with auto-closing when the problem is resolved using Autotask PSA. See: Autotask PSA Guide for more information.
