Deploying Backup Agents

Option 1: Mass Deployment via RMM, GPO, or Intune

  1. Generate a deployment token in the Deployment Tokens section under Endpoint Backup> Deployment Tokens.

  2. Use the token in an MSI installation script to deploy agents at scale across your endpoints.

MSIExec Command Example

msiexec /i https://cf-dl.datto.com/dba/DattoBackupAgentInstaller-x64.msi REG_TOKEN=yourtoken ENCRYPTION_KEY=youroptionalkey /qn

Parameters Explained:

  • /i <MSI Path>: Installs the MSI package.
  • REG_TOKEN=yourtoken: Replace "yourtoken" with the deployment token provided.
  • ENCRYPTION_KEY=youroptionalkey: Optional parameter for customer managed encryption. If omitted, Datto-managed keys will be used.
  • /qn: Runs the installation silently with no user interface.

IMPORTANT  If you are using customer-managed encryption, document and secure the encryption key used during deployment. This key cannot be changed after deployment. It is required for all restore operations.

Option 2: Manual Pairing Using a Shortcode

  1. Download the agent installer from the UniView portal.

  2. Run the installer.

  3. Choose your encryption method during installation.

    IMPORTANT  If you choose customer-managed encryption, store your encryption key securely.

  4. After installation, pair the agent by entering the shortcode displayed in the UniView dashboard.

NOTE  The data center region is fixed once the agent is deployed. If you manage assets across multiple regions, create separate tokens for each region.

NOTE  For Datto RMM users, there is a commstore component for Datto Endpoint Backup Version 2.

NOTE  For VSA 10 users, there is a workflow for Datto Endpoint Backup Version 2

Troubleshooting Deployment

  • Ensure network firewalls allow communication with Datto Cloud and that the deployment token is correct.

  • Ensure no SSL certificate manipulation or firewall blocks exist.