ConnectWise Automate logs

ConnectWise Automate logs are stored on the protected machine in the provided locations. They may be requested for troubleshooting issues with the integration.

Environment

  • ConnectWise Automate
  • Datto SIRIS

Log locations

Logs are stored on the Automate server and are located in the C:\Windows\Temp\ConnectWise Automate Plugins folder.

When troubleshooting ConnectWise Automate issues, Datto Technical Support will ask you for some or all of the following logs:

BCDR issues

C:\Windows\Temp\ConnectWise Automate Plugins\DattoBCDR

  • DattoBCDRDebug.log
  • DattoBCDRError.log
  • DattoBCDRInfo.log

Networking issues

C:\Windows\Temp\ConnectWise Automate Plugins\DattoNetworking

  • DattoNetworkDebug.log
  • DattoNetworkError.log
  • DattoNetworkInfo.log

Backup issues

C:\Windows\Temp\ConnectWise Automate Plugins\DattoBackup