CPU throttling on Dual power supply SIRIS Models

Topic

CPU throttling on SIRIS devices that feature dual power supplies

Environment

• Datto SIRIS

Description

CPU throttling can occur in Datto SIRIS devices that feature dual power supplies (PSUs), if one of the PSUs is not working or has been disconnected. This state will result in a performance degradation of all device services.

NOTE  In SIRIS devices that have dual PSUs, both must be operational and in good working order for the SIRIS device to perform properly.

• If either PSU in your SIRIS device is unplugged then it should be plugged in.
• If either PSU is in a failed state (displaying a red or orange LED), then unplugging and plugging the PSU back in may restore the SIRIS to a good working state.

If the actions listed above do not resolve the issue, contact Datto Technical Support