How to move from ShadowSnap to the Datto Windows Agent


This article describes the process to switch an agent on a protected machine from the ShadowSnap Agent to the Datto Windows Agent (DWA).

Be advised that ShadowSnap is no longer supported.


  • ShadowSnap Agent
  • Datto Windows Agent
  • Datto SIRIS
  • Datto ALTO


You can now switch a protected machine that is using the ShadowSnap Agent, to the Datto Windows Agent, without having to start a new backup chain. This new functionality lets you take advantage of the latest features in DWA while continuing your current backup chain without interruption.

IMPORTANT  Before switching, verify that your protected Windows machine is fully up to date and meets all requirements for the Datto Windows Agent


You can move your ShadowSnap protected Windows machines to the Datto Windows Agent as follows:

  1. Uninstall ShadowSnap and ShadowProtect
  2. Install DWA
  3. Repair Agent Communications and take a backup

This procedure will require multiple reboots of the protected machine. Details on each of the steps are outlined below.

NOTE  If the IP has changed from the IP showing in the protect tab, navigate to Configure Agent Settings, rename the agent, and enter the correct IP before removing ShadowSnap.