SIRIS 5 and ALTO 4 Firmware Update Troubleshooting

Topic

This article outlines the steps to take if you encounter problems updating your firmware on Datto SIRIS 5 or ALTO 4 hardware.

Before proceeding be sure to first review the instructions on how to update your firmware, see Updating SIRIS 5 and ALTO 4 firmware.

NOTE  ALTO 4 models using the Datto-S4X chassis will not have firmware updates.

Environment

  • Datto SIRIS 5
  • Datto ALTO 4 (Optiplex 3080 Micro)

Description

The latest recommended firmware updates for your SIRIS 5 or ALTO 4 hardware can be downloaded at download.datto.com.

Where Datto has not tested a firmware update for compatibility with the Datto IRIS operating system, Datto cannot confirm if the firmware will work properly with the Datto Solution. For this reason, Datto strongly recommends that you only update your ALTO or SIRIS device with firmware versions recommended by Datto and that are downloaded directly from Datto at download.datto.com. Downloads that are not recommended by Datto may not be compatible with the Datto solution and may cause it to malfunction or become inoperable.

Products that currently support firmware updates

There are several types of updates that may be referred to as "firmware." This article primarily deals with BIOS updates. iDRAC updates may also be available for server models which support iDRAC and should be installed after any BIOS updates have been successfully installed.

To see a list of the model types and the associated hardware: Updating SIRIS 5 and ALTO 4 firmware.

How to verify your current firmware version

You should only run firmware updates when there is a newer version that is recommended by Datto. You can find the latest version on the Datto Partner Portal, or see SIRIS 5 and ALTO 4 Firmware Release Notes.

You can confirm your current firmware version by running the following commands from a CMD prompt on your Datto device. Take note of the current information so you can confirm if an update is required or has been completed.

dmidecode -s bios-version

dmidecode -s bios-release-date

Troubleshooting tips

  • It's important to ensure that you are installing the correct firmware version for your device. See SIRIS 5 and ALTO 4 Firmware Release Notes.for the latest Datto recommended updates.
  • Many issues can be resolved by ensuring you have properly followed the instructions outlined in Updating SIRIS 5 and ALTO 4 firmware.
  • Some firmware update issues may be resolved with a simple reboot of the device. If you encounter problems with a firmware update, rebooting the device may resolve the issue.
  • If after rebooting, the device has not updated, attempt the update one more time.
  • In some instances, when a firmware update has failed, you may be prompted to rollback to the previous firmware version. You should follow the on-screen prompts to rollback to the previous version and then contact Datto Technical Support.

If you are unable to resolve the issue by using the above steps, contact Datto Technical Support for further assistance.