Datto Endpoint Backup for PCs: "Backup is paused because your connection is currently metered."

Issue

The Datto Endpoint Backup for PCs System Tray icon reports the status:

Backup is paused because your connection is currently metered.

Environment

  • Datto Endpoint Backup for PCs

Cause

The Datto Endpoint Backup Agent's Metered Network Policy is set to Pause backups while metered, and the protected system is currently subject to network connection metering.

Resolution

If the Pause backups while metered policy is enabled, scheduled backups will not run when metering is underway. Backups will resume when the network connection enters a non-metered state.

To change this policy:

  1. Log into the Partner Portal.

  2. Click on Status > Endpoint Backup for PCs Status.

  3. Under the Organization, find the desired Agent.

  4. Select Settings from the three dot menu on the right hand side.

  5. Un-check Pause while metered, then click Apply Settings.

The next backup will run, regardless if it is on a metered connection.

Additional Resources