Agent backup has not been taken

Issue

You receive an email alert from noreply@datto.com for a Datto Endpoint Backup for PCs agent which states:

"[Agent Name] has stopped taking backup. The last time a backup was taken from this agent was on [date], which exceeds your configured threshold of [selected date range]/ If you would like assistance, please contact Support Help Center."

Environment

  • Datto Endpoint Backup for PCs

Cause

A protected system, registered to one of your organizations, did not complete a backup within the threshold you defined in your Datto Endpoint Backup for PCs email alert settings.

You received this email because your Partner Portal account is subscribed to receive registration alerts. To change your alerting settings, visit the Datto Endpoint Backup for PCs Status page.

Resolution

  1. Verify that the Direct to Cloud Agent software is still installed on the protected machine.
  2. Confirm that the agent is registered and not reporting an error state.
  3. Ensure that all of the Datto Endpoint Backup for PCs system processes and services are present and running.
  4. Review the networking configuration of the protected machine to ensure that it meets the System requirements .
  5. After making any needed adjustments, allow for the next scheduled backup to take place and observe the results.
  6. If you continue to receive email alerts after verifying that the agent is functioning as desired, you can adjust its alerting threshold at the organization level from your Datto Endpoint Backup email alert settings control panel. You can also contact Datto Technical Support for further assistance.

Additional Resources