Datto Endpoint Backup for PCs: Status page

Topic

This article explains how to manage backups and perform restores for production machines protected by the Datto Endpoint Backup for PCs agent.

Environment

  • Datto Partner Portal
  • Datto Endpoint Backup for PCs

Description

This article assumes that you have already installed the Datto Endpoint Backup Agent on your protected machine and that the agent has begun taking backups. If you have not already done so, see the Getting Started article before proceeding.

Overview

All Datto Endpoint Backup for PCs backups reside on Datto's cloud servers. Partners can manage them from the Datto Endpoint Backup Status section of the Partner Portal. From this section of the Partner Portal, you can perform the following functions for your organizations:

  • View the Datto Endpoint Backup Agents in an environment
  • Monitor backup status
  • Perform a restore

Procedure

To access the Datto Endpoint Backup for PCs Status page, log into the Datto Partner Portal, and select Status > Datto Endpoint Backup for PCs Status.

You will see a Datto Endpoint Backup for PCs Status page, as shown.

From the Datto Endpoint Backup for PCs Status page, the following information is available.

  • A. Hide Overview: Toggles the visibility of the Overview pane.
  • B. Overview: Reports key information about subscription status; the information shown here is:
    1. Subscription: Itemizes the types of subscriptions available for your Datto Endpoint Backup for PCs account
    2. Licenses Purchased: Enumerates the number of licenses you have purchased for each subscription type
    3. Licenses Deployed: Lists the number of in-use licenses for each subscription type
    4. Licenses Available: Details how many licenses of each type are available out of the total purchased
  • C. Create RMM Template: Creates a template to generate a token for RMM use.
  • D. Register Agent: Manually starts the agent registration process to pair a new agent to the Datto Endpoint Backup for PCs portal.

NOTE  Before beginning the registration process, you will need the agent short code of the system you would like to register. See Agent overview for more information about finding the short code. When starting the registration process, enter the short code in the key field.

  • E. Organization and Agent Information: Displays backup status and offers management options for each registered organization and its associated protected systems. Click the arrow to the far right of the Organization listing to display individual agent information.

The available information and options are:

  1. Organization Name: Reports the name of each protected organization. Clicking the name will load the Email Alert Settings interface, where you can manage the alerts and notifications for specific events related to the organization. A red dot with an exclamation point indicates an Agent on this Organization has exceeded the 1.5 TB limit and is not backing up all volumes.
  1. Restore: Launches the Restore launchpad for the selected organization, where you can start a cloud virtualization or cloud file restore.
  2. Agents: Lists the total number of Datto Endpoint Backup agents associated with the organization and itemizes them by hostname.
  3. Size Displays the total size of all volumes being backed up on the system (this number reflects capacity, not the actual amount of data on the volumes)..
  4. Unprotected Volumes Displays how many volumes are detected on the system that are not being backed up. Volumes can be individually selected for backup.See Agent Settings for more information.
  5. Last Backup: Displays the amount of time elapsed since each agent performed a backup; Datto Endpoint Backup Agents back up every 2 hours.
  6. Last Screenshot: Illustrates the results of the most recent screenshot verification test for the selected agent, and reports the time elapsed since the previous screenshot. Place your cursor over the text to display the screenshot.
  7. Last Ten Days: Indicates whether or not the agent performed a successful backup in the previous ten days; mousing over each circle will display the date it represents.
    • Each circle represents a day.
    • A circle that is half green and half orange indicates that at least one agent for the organization had a successful backup and at least one did not.
    • A green circle indicates at least one successful backup for the day.
    • An empty white circle indicates that no backup completed.
    • Orange indicates that a backup was missed for one of the organization's agents
  8. Agent Name: Place your cursor over the agent name for more detailed agent information. .

  9. Agent short code: Lists the unique identifier associated with each agent installation.

  10. Agent Management Menu: Display this menu by clicking the elipses on the far right of the listing. Enables you to perform the following actions with your Datto Endpoint Backup Agent:
    • Pause Backups: Pauses backups for the specified interval.
      • You can pause backups temporarily for 1, 2, 4, 8, or 24 hours, or you can pause them indefinitely.
    • Manage Agent: Allows you to
      • Change your subscription time frame by choosing the Subscriptions option
      • Adjust which volumes are included in your backup via the .Settings menu option
      • Adjust bandwidth and throttling settings using the Settings menu option
      •  Remove the selected agent and all of its cloud backups by choosing the Delete agent menu option; for more information about the Datto Endpoint Backup agent deletion process, see our Datto Endpoint Backup for PCs: Removing an Agent article.
      • This option only allows you to remove the entire agent and all of its backups.

Additional Resources