Datto Endpoint Backup for PCs: Self-service file restore

Topic

This article explains how an Organization User can create a file restore using the self-service file restore feature.

This article is for Organization Users. If you are a service provider (MSP), your steps are different. See File Restore

Environment

  • Datto Endpoint Backup for PCs

Description

Designated Organization Users of Datto Endpoint Backup for PC's can create and access file restores without the need to contact their service provider for assistance.

Launching a file restore

  1. To start a cloud file restore, log into the Datto Partner Portal, If this is your first log on, you'll be prompted to setup a permanent password and multifactor authentication. You'll also need to accept the Terms of Service. Once logged in, you'll be on the Datto Endpoint Backup Status page.
  1. Click the Restore icon .
  2. In the Choose System(s) field, check the box next to the name of the system you would like to restore.
  1. In the Choose Recovery Point field, select the snapshot you'd like to restore. The most recent backup is selected by default. Clicking the date displayed will launch a pop-up window with additional recovery points. Dates shown in blue contain restorable snapshots. Select a Date and Time, then click SELECT.
  1. Click Create File Restore. The file restore will mount. You'll will see an entry for the restore you just created on the Completed File Restores card at the bottom of the page.
  1. Click the Browse icon
  2. The Browse File Restore window will open, allowing you to connect to your cloud restore via the SFTP browser of your choice, or via a web-based file browser.

Connecting to Your Restore via SFTP Export

  1. If you have an SFTP client(external link) installed and integrated with your web browser, selecting the Launch SFTP option will automatically connect the client to your cloud restore and launch your SFTP browser.

The Launch SFTP feature has been tested for compatibility with WinSCP (external link). Other file browsers are untested and may produce unreliable results.

  1. To manually configure your SFTP client, click the Show SFTP Details link. You will see your connection information You can use this information to configure any client capable of completing the connection process.

Connecting to Your Restore via Weblink

  1. If you click Launch File Browser, you will see an interactive file directory of your restore.
  2. The interactive File Restore window functions in a similar manner to a desktop browser. Clicking a directory's name will navigate you deeper into the file structure. To download a single file, click the download icon to the right of its Last Modified date. To download all of the contents in a directory, click the download icon to the right of the directory's Last Modified date. The File Restore utility will download the selection as a ZIP file.
  3. When you are finished using the file restore, click the wastebasket icon in the Completed File Restores card to unmount the restore.