BMR Troubleshooting
Module: Endpoint Backup v2
NOTE The BMR process is described in Bare Metal Recovery (BMR).
Troubleshooting network issues
Use the following network issue troubleshooting steps:
- Verify physical connections
- Check DHCP availability
- Try manual IP configuration
- Install network adapter drivers
- Test alternate network adapters
Troubleshooting storage issues
Use the following storage issue troubleshooting steps:
- Install storage controller drivers
- Verify RAID configuration
- Check disk connections
- Ensure sufficient disk space
Troubleshooting boot issues
Use the following boot issue troubleshooting steps:
- Verify boot mode matches the original system
- Check secure boot settings
- Verify boot partition configuration
NOTE For additional assistance, contact Datto Technical Support.
How to find logs while troubleshooting Bare Metal Restores
Post-restore and before rebooting from the BMR boot media, the BMR agent logs are located at X:\Windows\Temp\.
These can be copied using the command prompt to another system and then uploaded as a ZIP file to https://sftp.kaseya.com.
IMPORTANT Bare metal logs are captured to the RAM disk. These log must be captured directly following a restore attempt.
If the endpoint is rebooted after the restore attempt, the logs will be removed from RAM.
How to get the logs out of the BMR media
While the system is still running in the BMR environment:
Open the command prompt.
Run this command to mount a network share:
net use K: \\ip\share (file://ip/share)
Replace \\ip\share (file://ip/share) with:
\\<IP (file://%3cIP) address of another system>\sharedfoldername
For example:
\\192.168.1.100\Logs(file://192.168.1.100/Logs)
Copy the logs to the mounted network share:
copy X:\Windows\Temp\* K:\
Upload the logs as a .zip file to https://sftp.kaseya.com.
