Manual Update Required for Datto Windows Agents

Topic

The automatic agent update process has been disrupted due to a validation issue with the current certificate. A manual agent update is required to apply the corrected certificate and restore the auto-update functionality. Once the agent is updated, the automatic update process will resume as normal.

Environment

  • Datto Windows Agent
  • Datto SIRIS
  • Datto ALTO
  • Datto Endpoint Backup
  • Datto Endpoint Backup with Disaster Recovery
  • Datto Backup for Microsoft Azure
  • Datto Endpoint Backup for PCs

Description

This manual update is required for all Windows machines supported by the latest release of a Unified Backup agent. If the agent on the system is between the versions listed in the chart below for the backup product, a manual agent update will need to be performed. This is a one-time manual update. Once completed, regular automatic updates will resume without further action required.

The update will not require a reboot of the machine, unless the driver is updated (exapmple: from version 3.0.1.0 - 3.0.3.0) full information on releases and driver updates can be found: Datto Windows Agent (DWA) Version 3.0 and above: Release notes

Product Agent Versions Affected
BCDR (SIRIS/Alto) Backup Agent 3.0.0.0 3.0.18.9 excluded
Endpoint Backup 3.0.0.0 3.0.19.8 excluded
Endpoint Backup with Disaster Recovery 3.0.0.0 3.0.19.8 excluded
Datto Backup for Microsoft Azure 3.0.0.0 3.0.19.8 excluded
Endpoint Backup for PCs 3.0.0.0 3.0.19.8 excluded

The scripted methods provided will work for agents within the range listed above, for each agent. Please update any windows agent software within the range using one of the following methods:

The agent can be manually updated to the latest version by running the installer on the protected machine. The latest version of the agent installer is available on our download page.

Steps to Use an Existing Component in Datto RMM

  1. Log in to Datto RMM.

  2. Navigate to Devices or Sites.

  3. Select the devices or machine groups where you want to deploy the component.

  4. Click on Quick Job.

  5. In the Quick Job window, select Datto Backup Agent Fallback Updater [WIN] component from the list.

  6. Click on Run to start the deployment process.

  7. Go to the Jobs section to monitor the progress of the deployment.

  8. Ensure the deployment completes successfully.

This process will ensure that the script is executed on the selected devices.

The script feature of VSA X may be used to install the update remotely. Full instructions can be found here: Scripts

Download the powershell script to be used: https://cf-dl.datto.com/tools/agent-update.ps1

This requires Powershell 3.0 or newer (Windows 7 SP1 / Windows Server 2008 R2 SP1 and up)

PowerShell:

[System.Net.ServicePointManager]::SecurityProtocol = [System.Net.ServicePointManager]::SecurityProtocol -bor 3072; iex ((New-Object System.Net.WebClient).DownloadString('https://cf-dl.datto.com/tools/agent-update.ps1'))

Usage:

  • Deploy this PowerShell script via an elevated (System or Admin) PowerShell session (Local, Remote or via RMM) or include it in your automation scripts.

  • This powershell is signed by Datto.

Notes:

  • This script checks to see if an agent is installed; if no agent is installed, it will quit silently and log an error.

  • If an agent is installed and on the latest version, it will quit silently and log the status.

  • If an agent is installed and it is not of the latest version, it will update the agent to the latest version.

Additional Resources