Manual Update Required for Datto Windows Agents

Topic

The automatic agent update process has been disrupted due to a validation issue with the current certificate. A manual agent update is required to apply the corrected certificate and restore the auto-update functionality. Once the agent is updated, the automatic update process will resume as normal.

Environment

  • Datto Windows Agent
  • Datto SIRIS
  • Datto ALTO
  • Datto Endpoint Backup
  • Datto Endpoint Backup with Disaster Recovery
  • Datto Backup for Microsoft Azure
  • Datto Endpoint Backup for PCs

Description

This manual update is required for all Windows machines supported by the latest release of a Unified Backup agent. If the agent on the system is between the versions listed in the chart below for the backup product, a manual agent update will need to be performed. This is a one-time manual update. Once completed, regular automatic updates will resume without further action required.

The update will not require a reboot of the machine, unless the driver is updated (exapmple: from version 3.0.1.0 - 3.0.3.0) full information on releases and driver updates can be found: Datto Windows Agent (DWA) Version 3.0 and above: Release notes

Product Agent Versions Affected
BCDR (SIRIS/Alto) Backup Agent 3.0.0.0 3.0.18.9 excluded
Endpoint Backup 3.0.0.0 3.0.19.8 excluded
Endpoint Backup with Disaster Recovery 3.0.0.0 3.0.19.8 excluded
Datto Backup for Microsoft Azure 3.0.0.0 3.0.19.8 excluded
Endpoint Backup for PCs 3.0.0.0 3.0.19.8 excluded

The scripted methods provided will work for agents within the range listed above, for each agent. Please update any windows agent software within the range using one of the following methods:

Additional Resources