Integrate ConnectWise Manage 2.0 with a Datto Device

Topic

This article discusses the integration process ConnectWise Manage 2.0 with a Datto device. This applies to cloud devices as well as local, physical devices.

While Datto Backup for Microsoft Azure devices may appear, they are not eligible for integrating with ConnectWise or Autotask at this time.

Environment

  • ConnectWise Manage 2.0
  • Datto ALTO
  • Datto SIRIS
  • Datto NAS
  • Datto Endpoint Backup with Disaster Recovery

Description

To integrate ConnectWise Manage 2.0 with your Datto device you must be a Datto Partner with access to the Datto Partner Portal.

You will need to first set up an API Member in ConnectWise and then use the Integrations page of the Datto Partner Portal to enable the Integration. The Integration lets the Datto device create tickets, configurations, and agreements in your ConnectWise managed environment.


Figure 1: The ConnectWise 2.0 configuration page

Prerequisites

Before starting, ensure that your setup meets the following criteria:

  • You are running ConnectWise version 2017.6 or later.
  • You have access to add and edit API Members within ConnectWise.
  • You have access to the setup tables (for example, connection type).

Additional Resources