BCDR Status Quick Reference
Scope
This is a quick reference for the BCDR Status page, explaining alert badges and mouse-over options.
Major changes from the legacy Status page
Sync status
On the BCDR Status page, any completed backup displayed in status represents a working restore point.
Sidecar
The sidecar was removed and the information and tasks are distributed across the status page, mouse over text, and the new device details page. One example of this is the Agent IP address. Agent IP can now be found by mousing over an individual agent in all BCDR Status views.
Badges
BCDR Status uses badges to alert you to specific changes. Some of these alerts can be customized with the edit thresholds link found in the top right of the status page.
|
Badge List |
Description |
Color |
|---|---|---|
|
Expired Service |
Service has expired with expiration date |
Orange |
|
Expired Warranty |
Warranty has expired with expiration date |
Orange |
|
Upcoming Service Expiration |
Service will expire in 5 days |
Orange |
|
Upcoming Warranty Expiration |
Warranty will expire in 30 days |
Orange |
|
S.M.A.R.T. Error |
Detection of hard drive S.M.A.R.T alert error |
Red |
|
Device Protecting Over Half Its Storage |
Device is protecting more than half of its total storage capacity. Please see this knowledge base article for more information on potential problems this can cause. |
Orange |
|
ZFS Error |
Errors in the ZFS pool |
Red |
|
Low Disk Space |
Device is using 85%+ (default) of its storage. This threshold can be customized in Device Alerts - https://partners.dattobackup.com/alert.php |
Red |
Mouse-over Options
The BCDR Status page uses mouse-overs to display additional information.
|
Mouse Over Location |
Information Displayed |
Description |
Note |
|---|---|---|---|
|
Devices: |
|||
|
Device Name* |
Device Serial |
Serial number shows when you mouse over a device name |
*Only in compressed view and networking status |
|
Local % |
Total Local Storage Used and Total Local Capacity |
Total local storage used and total local capacity |
|
|
Last Checkin |
Time Since Last Checkin |
Time since last checkin |
|
|
Last Local Backup |
# of agents failing backup thresholds |
Total agents how many agents on a device are failing set backup thresholds |
|
|
Last Offsite Sync |
# of agents failing offsite sync thresholds |
Total agents how many agents on a device are failing set offsite sync thresholds |
|
|
Screenshot Verification |
date, time, hostname, and picture of last screenshot taken |
Date, time, picture of last screenshot taken, and hostname (very soon) |
|
|
Tickets |
Tickets |
All open tickets for the device and provides ticket number with link and a brief ticket description |
|
|
Badges |
Badges |
Badges for the device with a short description of the alert. For a full list of badges, see the Badges table above. |
|
|
Agents: |
|||
|
Type and zVol name** |
Device Type and Name |
Type of volume (e.g., Agent, NAS, ISCSI) and zVol IP address if applicable |
**In BCDR Status Standard and available when expanded in compressed. |
|
Unprotected Volumes** |
Unprotected Volumes |
Path of unprotected volume. Text only shows over the individual agents. |
**In BCDR Status Standard and available when expanded in compressed. |
|
Last 10 Backup Attempts** |
Backup Information |
Date, time, and success of the last 10 backups. If the backup failed a reason is listed in the text. Text only shows over the individual agents last 10 backup results. |
**In BCDR Status Standard and available when expanded in compressed. |
|
Last Local Backup** |
Last local backup information |
Date (standard view) or Age (compressed view) for the last local backup |
**In BCDR Status Standard and available when expanded in compressed. |
|
Last Offsite Sync** |
Last offsite sync information |
Date (standard view) or Age (compressed view) for the last offsite sync |
**In BCDR Status Standard and available when expanded in compressed. |
Sidecar information finder
Information formerly found in the sidecar section of the legacy status page is now distributed across the BCDR Status page. This table details the moved information, along with its new location.
|
Sidecar Item |
Sidecar Tab |
New Location |
New Location |
|
|---|---|---|---|---|
|
Local status |
Device |
> |
Device Details |
Device Overview |
|
Cloud status |
Device |
> |
Device Details |
Billing |
|
Client Name |
Device |
> |
Device Details |
Device Overview |
|
Hostname |
Device |
> |
Page heading (in the blue bar) |
|
|
Device Model |
Device |
> |
Device Details |
Device Overview |
|
Device Serial |
Device |
> |
Device Details |
Device Overview |
|
Local IP |
Device |
> |
Device Details |
Device Overview |
|
Remote IP |
Device |
> |
Device Details |
Device Overview |
|
Last Complete Sync |
Device |
> |
Status page |
Last offsite sync |
|
Max Upload Speed |
Device |
> |
Device Details |
Device Overview |
|
Uptime as of last check in |
Device |
> |
Device Details |
Device Overview |
|
Device Alerts |
Device |
> |
Device Details |
Device Overview |
|
Create support ticket |
Device |
> |
Device Details |
Tickets |
|
Reseller |
Advanced |
> |
Removed |
|
|
Device Login |
Advanced |
> |
Device Details |
Device Overview |
|
OS Version |
Advanced |
> |
Device Details |
Hardware & Software Status |
|
Manufactured on |
Advanced |
> |
Replaced with warranty expiration date and registration date |
|
|
Registered on |
Advanced |
> |
Device Details |
Billing |
|
Smart Status |
Advanced |
> |
Device Details |
Hardware & Software Status |
|
Schedule tasks |
Advanced |
> |
Device Details |
Device Overview |
|
Offsite audit |
Advanced |
> |
Device Details |
Offsite |
|
change device username |
Advanced |
> |
Removed |
|
|
assign new task |
Advanced |
> |
Device Details |
Device Overview |
|
Order history |
RoundTrip |
> |
Device Details |
RoundTrips |
|
Order new, view all, policy |
RoundTrip |
> |
Device Details |
RoundTrips |
|
Invoice number |
Billing |
> |
Device Details |
Billing |
|
Offsite expiration |
Billing |
> |
Device Details |
Billing |
|
Warranty expiration |
Billing |
> |
Device Details |
Billing |
|
Billing policy |
Billing |
> |
Device Details |
Billing |
|
include offsite (before overage) |
Billing |
> |
Device Details |
Billing |
|
Total cloud |
Billing |
> |
Device Details |
Billing |
|
Recurring payment using |
Billing |
> |
Device Details |
Billing |
|
Purchase service |
Billing |
> |
Device Details |
Billing |
|
ShadowProtect Licenses |
Billing |
> |
Removed |
