Accessing a Datto Appliance Interface

Topic

This article describes how to access a Datto appliance's interface, also referred to as the Remote Web or Device Web.

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Description

You can access the web interface of a Datto appliance by using one of the following methods:

Remote access via the Datto Partner Portal

You can remotely access your Datto appliance's interface using the Datto Partner Portal. The following steps require that you have a Partner Portal account and that your device meets all networking requirements in the Unified Backup Networking & Bandwidth Requirements article.

  1. Navigate to https://portal.dattobackup.com, and log in to your portal account.
  2. Click the Status tab, and then select BCDR Status from the drop-down menu.
  3. Look for your appliance's name. You can also navigate to it by using the search bar.
  4. Click the Device Web icon to initiate a remote session with your appliance.

Local access via the LAN

For security reasons, after registration Datto disables this option by default. Allowing local access to the Datto device bypasses the additional security features of the Datto Partner Portal, such as Multifactor Authentication (MFA). While it is not recommended, you can enable local access under Configuration > Global Device Settings > Local Access Control in the Datto Device Web UI.

Once you have enabled this option, If you are on the same LAN as the appliance, you can bypass the Partner Portal and navigate directly to the Datto device GUI by entering the device's IP address as the destination URL in a web browser. You will be prompted for a local user credential in order to access the device from the LAN.

Additionally, you can navigate to http://device.dattobackup.com. This page will list all Datto appliances available on your network. Click the device you wish to access. This method of access can be useful in situations where your appliance may have obtained a new IP address, and the new address is unknown, or for first time deployments.

The following options are also unavailable in the Device Web, when it is accessed locally, for additional security:

  • Remove Agent
  • Delete all Cloud
  • Retention changes
  • Replication schedule
  • Local deletions
  • Restore deletions

If any of these actions are needed, please log into the Device Web through the Partner Portal.

Accessing a Datto Device through IPMI or iDRAC

Depending on the device model, a remote hardware management interface can also be used to remotely manage a Datto appliance. For more information on either of these management methods refer to: