Failed screenshot with screen showing "(file) is missing or corrupt" or "BOOTMGR is missing"

Issue

This article describes the cause, and possible solutions for the screenshot verification errors, "(file) is missing or corrupt," or, "BOOTMGR is missing."

Environment

  • Datto SIRIS
  • Datto ALTO

Cause

These errors can have multiple causes, You may need to run a differential merge backup to reconcile the current backup with a new full scan of the target machine.


Figure 1: BOOTMGR is missing error


Figure 2: BOOTMGR is missing or corrupt error

Resolution

Manually force a differential merge for the agent. Running a differential merge forces the agent to check the entirety of each volume being backed up. A differential merge takes as long to run as a full backup, but only uses the storage space of a normal incremental backup.

diffmerge.png
Figure 3: Force a Differential Merge