Datto ShadowSnap End of Support
Topic
As of April 18th 2022, ShadowSnap has entered End of Support.
Environment
- Datto SIRIS
- Datto ALTO
Description
What happens in this End of Support phase?
- End of Support is the final phase of the software’s lifecycle.
- ShadowSnap agents will no longer receive bug fixes or security updates.
- The Pairing of new Shadow Snap agents will no longer be permitted.
- Datto Support will no longer assist with ShadowSnap deployments
- No new Datto sales will be made with the intent to use Shadow Snap as the backup agent
- Existing ShadowSnap deployments may no longer function as expected, continuing usage beyond this date should be considered at your own risk
- New or existing security vulnerabilities will no longer be addressed in Shadow Snap
- Datto will turn off pairing of new Shadow Snap agents
- Additional features may also be disabled
- Usage of ShadowSnap without internet connection as a dark agent is no longer supported
The Datto Support Team will not render service for requests to set up or continue service with ShadowSnap as of April 18th 2022.
