Agent Registration Failed
Issue
When registering an agent, You receive an email alert from noreply@datto.com for a Datto Endpoint Backup agent which states:
"Agent Registration Failed. We were unable to register DESKTOP-LAPTOP with your partner portal account."
Environment
- Datto Endpoint Backup
Cause
You, or an authorized user of your Datto Partner Portal account, attempted to Installing and Registering the Datto Endpoint Backup Agent to one of your organizations, but the registration attempt failed.
Resolution
If you receive this error, please make sure the system reaches all of our requirements as outlined in our Getting Started with Datto Endpoint Backup article.
You received this email because your Partner Portal account is subscribed to receive registration alerts. To change your alerting settings, visit the Datto Endpoint Backup: Email Alert Settings page.
If you did not authorize the agent registration action or are still having issues registering the agent, contact Datto Technical Support for assistance.
