Frequently Asked Questions
Module: Endpoint Backup v2
| Question | Answer |
|---|---|
| Why are temp and .ost files excluded from backups? | By default, Microsoft automatically excludes certain files, such as .ost files, from being captured in Volume Shadow Copy Service (VSS) snapshots. These exclusions are defined and controlled by Microsoft as part of their system design, primarily to preserve system integrity and optimize storage by omitting temporary files and cached data from backups. Endpoint Backup v2 adheres to these Microsoft-defined exclusions during its backup process. |
How do I change the data center for a deployed agent? | Once deployed, the data center is locked. To change it, uninstall the agent and redeploy it with a new deployment token configured for the desired data center. |
| Can I manage agents across multiple organizations? | Yes, the Asset management dashboard allows cross-org management for MSPs handling multiple clients. |
How do I recover encrypted backups when I set a custom encryption key? | You must provide the correct encryption key used during the backup process. Without it, data recovery is not possible. |
| How do I respond to agent deployment issues? | Ensure network firewalls allow communication with Datto Cloud and that the deployment token is correct. Ensure no SSL certificate manipulation or firewall blocks exist. |
| What network traffic do I need to allow for backup and restore? | See: Network |
| How do I respond to Network Throttling Configuration issues? | Check that throttling settings are applied correctly in your backup policies. |
| Can v1 data populate or migrate into the v2 backup portal? | No. There is a separation of portals that prevents v1 backups from populating the v2 portal. |
