Uninstalling the Endpoint Backup v2 macOS agent

Module: Endpoint Backup v2

This article describes how to remove the Datto Backup Agent from a protected macOS asset.

Removing an asset from protection has two separate parts, and you usually want both:

  • Uninstall the agent software from the machine, which stops new backups.
  • Remove the asset from UniView, which releases its license.

IMPORTANT  Uninstalling the agent does not release the asset's license.
If you leave the asset in UniView, it continues to consume a license.

Uninstall the agent

The macOS agent ships with its own uninstaller package.
To uninstall the agent, complete the following steps:

  1. On the protected Mac, run the agent's uninstaller package:
    /Library/Application Support/Datto Backup Agent/Uninstaller.pkg
  2. Follow the prompts to complete the removal.

The agent stops running and no further backups are taken for the asset.

NOTE  Uninstalling with the built-in uninstaller leaves the agent's local data in place.
If you reinstall the agent on the same machine, you can resume the existing backup chain.

Remove the asset from UniView

Uninstalling the agent leaves the asset listed in UniView, where it continues to consume a license.
Delete the asset to release its license.

To remove the asset, follow the steps in How to delete an asset.

IMPORTANT  Check the selected count before you delete.
Filtering the asset table does not clear your selection, so the assets you are about to remove may not all be visible.

What happens to your backups

Uninstalling the agent does not delete any recovery points.

Retention continues to run against those recovery points on the schedule set by the asset's assigned policy, so they keep aging out over time even though no new backups are being taken.
See Understanding retention in Datto Endpoint Backup v2 for more information on how the retention tiers work.

Related topics