Overview and System Requirements

Module: Endpoint Backup v2

Datto Endpoint Backup Version 2 is a next-generation backup solution offering flexible configurations, seamless integrations, and scalability for businesses of all sizes.

Datto Endpoint Backup Version 2 is built to address the needs of modern data protection, offering selective backups, differential restore, policy-driven management, and deeper integrations with popular IT tools. Whether you are managing thousands of endpoints for clients or maintaining your internal IT infrastructure, Datto Endpoint Backup Version 2 provides a flexible and scalable solution.

This guide will help you understand the product's capabilities and make the most of its features for data protection.

Key features

  • Flexible Backup Configurations: Choose what to back up, set custom schedules, and control costs.
  • Monitoring Backups: Quickly restore only the changed blocks, reducing recovery times.
  • Scalability: Manage backups for unlimited devices through centralized policy controls.
  • Cross-Platform Support: Available for Windows x64. MacOS, and Linux are coming soon.
  • Data Security: Data is always encrypted in transit and at rest, with the option for customer-managed keys.

IMPORTANT  Endpoint Backup v2 is managed through Uniview Portal. Refer to the UniView Guide for more information on the Uniview Portal.

Best practices

Backup Scheduling: Set up custom schedules based on asset type—servers may need continuous backups, while desktops can be backed up during off-peak hours.

Retention Management: Regularly review retention settings to ensure compliance with business policies while controlling storage costs.

Regular Testing: Periodically test restore procedures to ensure data can be recovered efficiently.

System requirements

ComponentRequirement
OS
  • Windows 11 Desktop (64-bit, x64, and ARM64)

NOTE  Windows on ARM does not support traditional Bare Metal Recovery (BMR). Systems must be re-imaged using manufacturer-provided recovery images, then files and applications restored separately.

  • Windows 10 Desktop (all 64-bit versions)
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022
  • Windows Server 2025
  • Latest updates and service packs should be installed

NOTE  Windows 10/11 Enterprise multi-session is not compatible. If this is your Windows version, please consider Windows Backup for Microsoft Azure.

Hardware

  • Only 64-bit hardware.

Memory requirements
  • At least 1 GB of RAM must remain free during normal operations of the production machine for install and backups to run.

File system requirements

  • NTFS is the supported file system.
Disk space requirements
  • Each protected volume must have 10% of the volume's total size available.

Network

  • Allow outbound traffic on port 443 on the following host: *.datto.io

NOTE  Check that throttling settings are applied correctly in your backup policies.

Anti-virus exceptions

Create an exception for the “Datto Backup Agent” service with path: %ProgramFiles%\Datto Backup Agent

Other Requirements

  • The System PATH variable must have powershell included to allow pairing. See PowerShell isn't recognized as an internal or external command(external link) for more information.

  • Datto recommends a minimum of 2 CPU cores for the backup agent, depending on workloads. If the agent is experiencing high CPU usage during backups with fewer than 2 CPUs, the production machine may require additional resources.

  • All other backup software should be removed from the machine to be backed up.

  • The system time on the machine to be backed up must be synchronized with a system time service.

  • Endpoint Backup v2 does not support backing up of external, removable, or network drives.

IMPORTANT  Cloud folder locations like Microsoft One Drive, Google Drive, and Dropbox are excluded from backups in Endpoint Backup v2.

Note on REFS Support

REFS (Resilient File System) is not supported by Endpoint Backup v2 at this time.

If you require REFS support, Datto BCDR provides compatibility with REFS volumes.

For more details, please refer to the following KB article: Datto BCDR REFS Support.

IMPORTANT  This KB article specifically applies to Datto BCDR (On-Prem Datto appliances). It does not apply to Endpoint Backup v2.

Integrations and automations

The following integrations and automations are available within Kaseya's IT Complete platform:

  • Autotask: Automatically create tickets for backup issues, with auto-closing when the problem is resolved. See: Autotask PSA Guide
  • RMM: Deploy agents. See RMM Help
  • IT Glue: Sync backup status with IT Glue Assets. See IT Glue Help
  • RapidFire Tools: Automated documentation for evidence of compliance. See RapidFire Tools

Additional resources

UniView User Guide: UniView Documentation

Character Support: Windows Character Support and Limitations