Image Exports
Topic
This article explains how to start or manage an Offsite Image Export in the Recovery Launchpad.
Environment
- Datto Partner Portal
- Recovery Launchpad
Description
You can manage your image exports directly from the Partner Portal home page.
IMPORTANT If you are restoring to a backup point created before May 3rd, 2020, you may have to update the agent software on the protected machine after the restore is completed.
- Creating an Offsite Image Export
- Converting a cloud virtualization to an image export
- Downloading an image export
- Deleting an image export
Creating an Offsite Image Export
- From the Partner Portal, navigate to Status > BCDR Status.
- Click the name of the device for which you wish to create an image export.
- Click RECOVERY LAUNCHPAD at the top right of the page.
- Click START IMAGE EXPORT.
- Select the system, export format, and your desired recovery point. Click the date under the Choose Recovery Point column to select a recovery point.
You will only see systems listed that are capable of image export. If a system is not listed, you will need to choose a different restore method. You'll see the latest recovery point displayed by default.
- VMDK: VMDK: Compacted complete VMDK image (supports resizing and other advanced VMFS features).
Disk Space Required: VMDK image exports require approximately 200 MB of free disk space on the destination hypervisor.
Files produced: A single drive system results in 1 file: C.vmdk. A second file, configuration.vmx, will also be present if you are restoring an agentless VMware-based system. The boot volume will always be the first volume of the image export; when restoring a virtual machine, you must attach this as the first drive in the VM configuration.- VHD: Converted raw to VHD.
- Files produced: A single drive system results in 2 files; boot.vhd and C.vhd.
- VHDx: Compacted complete VHDx image
- Files produced: A single drive system results in 1 file; C.vhdx.
- Click EXPORT IMAGE.
The Launchpad will automatically remove exports 30 days after the date you created them.
Converting a cloud Virtualization to an Image Export
You can also convert an existing virtualization to an image export or file restore from the Recovery Launchpad.
- From the Virtualizations pane select the ellipsis icon for the virtualization that you want to convert.
- Click Convert to Image Export
- Select the desired file type and check the box acknowledging that the Convert process will first shutdown the virtualization if you have not done so already.
- Select Convert to start the process.
IMPORTANT Once initiated the conversion process will begin and the virtualization will be deleted as part of the conversion.
Downloading an image export
- To download the export you've created, click the icon under the DOWNLOAD field.
- A Download Image Export modal window will appear.
- If SFTP credentials already exist, they will be displayed here and you can click LAUNCH SFTP. This will open the default SFTP client installed on your computer.
- If they don’t exist, you can use the button to Create New Credentials to generate new SFTP credentials.
- When no longer needed, you can click the Delete Credentials button, to remove the credentials.
Deleting an image export
- Access the Image Exports pane by navigating to the Partner Portal and selecting Status > BCDR Status. Click the name of the device for which you wish to delete an image export, then click RECOVERY LAUNCHPAD at the top right of the page.
- Click the wastebasket icon to the right of the desired export, then click DELETE IMAGE EXPORT in the modal window that follows.
- Click Close.
NOTE EFI system partitions are not included in the backup, but are recreated during the restore process. If this partition is non-standard, as in the case with the patches release by Microsoft of systems effected by the vulnerability CVE-2023-24932, the partition would be created standardly. In cases like these, please reach out to Microsoft on re-applying the patch if desired.
