Replacing the BOSS card or OS drive on SIRIS 5 - (48 to 60)

Topic

This covers the process of replacing the BOSS card or an OS drive on SIRIS 5 - (48 to 60) devices.

NOTE  Before removing your BOSS card, contact Datto Technical Support. A Datto technician will need to run back end procedures to start, monitor and complete the process. Do not remove the BOSS card if there is a disaster recovery scenario in progress.

Environment

  • Datto S5-(48,60)

Description

The Dell Boot Optimized Storage Solution (BOSS) card is a PCIe expansion card that contains two M.2 SSD drives, in a RAID 1 configuration that functions as the operating system (OS) boot drive. Use this procedure to remove and replace the entire BOSS card, or replace just a single M2 SSD drive.

When replacing just the M2 drive, Datto Technical Support will need to identify which M2 drive (Slot 1 or Slot 0) will need to be replaced before you can proceed with powering down the device and removing the BOSS card. The procedure will vary slightly depending on the chassis used for the device, select the model to proceed.

Removing the BOSS card

  1. Power off the Datto device and remove it from the rack.

  2. Open the case by turning the latch release lock counter clockwise with a Phillips head screwdriver and then lifting the latch. Then slide the case cover back and off of the unit.

  3. Locate “BOSS RISER” at the rear of the chassis, to the right side of the NICs.

  4. Lift PCI bracket out of chassis.

Replacing the M.2 drive

  1. If only one drive is being replaced, unscrew and remove the faulty drive from BOSS card.

  2. Insert the replacement drive and screw onto BOSS card.

Re-installing the card

  1. Reinstall the BOSS card to the PCI slot.

  2. Place the case cover back on the Datto device and turn the latch lock clockwise to lock the cover back in place.

  3. Power the device back on.

The remaining steps in the process will be completed by Datto Technical Support.

Here is what the BOSS card looks like, with an M.2 drives inserted in each slot.

Removing the BOSS card

  1. Power off the Datto device and remove it from the rack.

  2. Open the case by turning the latch release lock counter clockwise with a Phillips head screwdriver and then lifting the latch. Then slide the case cover back and off of the unit.

    The card is located on the rear right side of the chassis.

  3. Lift the expansion card latch on the back of the unit.

  4. Lift the two blue latches to the right of the card.

  5. Gently pull out and lift the card by its edges to disconnect it from the chassis.

If you are replacing the entire BOSS card, skip to the Re-installing the card section of this article.

If you need to replace just the OS SSD drive, continue to the next section titled Replacing the M2 drive.

Replacing the M.2 drive

The two M.2 SSD cards are on the underside of the card. Replace the bad M.2 drive by removing the Phillips head screw that holds the SSD in place on the BOSS card and replacing it with the new M.2 drive. Be sure to remove and replace from the correct slot. that has been verified by Datto Technical Support.

Re-installing the card

  1. Hold the card by its edges, and align the card edge connector with the expansion card connector on the chassis. The two attached M2 SSD drives should be face down.

  2. Insert the card edge connector firmly into the expansion card connector until the card is fully seated.

  3. Close the two blue card latches

  4. Close the expansion card latch.

  5. Place the case cover back on the Datto device and turn the latch lock clockwise to lock the cover back in place.

  6. Power the device back on.

The remaining steps in the process will be completed by Datto Technical Support.

Additional Resources