Replacing the BOSS card or OS drive on SIRIS 5 - (2 to 4)

Topic

This article explains how to replace the BOSS card or OS drive on a SIRIS 5-2,3 or 4TB model device.

NOTE  Before removing your M2 SSD card, contact Datto Technical Support. A Datto technician will need to run back end procedures to start, monitor and complete the process. Never remove either card if there is a disaster recovery scenario in progress.

Environment

  • Datto SIRIS 5 - (2 to 4)

Description

The Dell Boot Optimized Storage Solution (BOSS) card is a PCIe expansion card that contains two M.2 SSD drives, in a RAID 1 configuration that functions as the operating system (OS) boot drive. Use this procedure to remove and replace the entire BOSS card, or replace just a single M.2 SSD drive on the Datto device.

If replacing just the M.2 drive, Datto Technical Support will need to identify which M.2 drive (Slot 1 or Slot 0) will need to be replaced before proceeding with powering down the device and removing the BOSS card.

NOTE  The BOSS card is only used on the PowerEdge R250XE version of this device.

The procedure will vary depending on the chassis used for the device, select the model to proceed.

  1. Power down the device from the Remote Web if able. Power down the device with the power button on the front, if not.

  2. For the far left slot, press the release button to open the drive carrier release handle.

  3. By holding the handle, pull to slide the drive carrier out of the drive slot.

  4. Insert and slide the new drive carrier into the drive slot.

  5. Power on your system.

Removing the BOSS card

  1. Power off the Datto device and remove it from the rack.

  2. Open the case by turning the latch release lock counter clockwise with a Phillips head screwdriver and then lifting the latch. Then slide the case cover back and off of the unit.

  3. Remove the expansion card riser by holding the blue touch points, then lift the expansion card riser, from the riser connector, on the system board.

  4. Remove the BOSS card by opening the blue side latches, then holding the card by its edges, pull the card until the card edge connector disengages from the expansion card connector on the riser.

If you are replacing the entire BOSS card, skip to the Re-installing the card section of this article.

If you need to replace just the OS SSD drive, continue to the next section titled Replacing the M.2 drive.

Replacing the M.2 drive

Replace the bad M.2 drive by removing the Phillips head screw that holds the SSD in place on the BOSS card and replacing it with the new M.2 drive. Be sure to remove and replace from the correct slot that has been verified by Datto Technical Support.

Re-Installing the card

  1. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser.

  2. Insert the card edge connector firmly into the expansion card connector until the card is fully seated.

  3. Close the expansion card latches.

  4. Lower the expansion card riser back into the Datto device until the expansion card riser connection is fully seated in the connector.

  5. Place the case cover back on the Datto device and turn the latch lock clockwise to lock the cover back in place.

  6. Power the device back on.

The remaining steps will need to be completed by Datto Technical Support.

  1. Power off the device

  2. Use a Phillips head screw driver to unscrew the top latch and lift the latch to disengage the cover.

  1. Remove the cover by sliding back and up. Two M.2 cards will be visible:

    • The OS drive is on the upper left, in the slot labeled "M.2 PCIE/SATA SSD0" .
    • The SLOG drive in the lower right, in the slot labeled "M.2 PCIE SSD1".

    Only remove the card that you need to replace as instructed by Datto Technical Support.

    Be careful to remove the correct card for your replacement scenario as they look identical.

  1. To remove the M.2 PCIe SSD card, remove the single screw that secures the SSD card to the system board. Lift and pull out the SSD card from its connector on the system board.

  2. Insert the replacement M.2 PCIe SSD card into the card slot on the system board and replace the single screw that secures the card to the system board.

  3. Secure the cover back on the device and power it back on.

The remaining steps will need to be completed by Datto Technical Support.

Additional Resources