Backup Failure Alert

Issue

You receive an email alert from noreply@datto.com for a Datto Endpoint Backup agent which states:

"We were unable to backup [Agent Name] from your Partner Portal account. If you would like assistance, please contact Support Help Center"

Environment

  • Datto Endpoint Backup

Cause

A protected system, registered to one of your organizations, did not check in with Datto's monitoring servers within the threshold you defined in your Datto Endpoint Backup email alert settings.

You received this email because your Partner Portal account is subscribed to receive registration alerts. To change your alerting settings, visit the Datto Endpoint Backup Status page.

Resolution

  1. Verify that the Direct to Cloud Agent software is still installed on the protected machine.
  2. Confirm that the agent is registered and not reporting an error state.
  3. Ensure that all of the Datto Endpoint Backup system processes and services are present and running.
  4. Review the networking configuration of the protected machine to ensure that it meets the System requirements .
  5. After making any needed adjustments, allow for the next scheduled backup to take place and observe the results.
  6. If you continue to receive email alerts after verifying that the agent is functioning as desired, you can adjust its alerting threshold at the organization level from your Datto Endpoint Backup email alert settings control panel. You can also contact Datto Technical Support for further assistance.

Additional Resources