Troubleshooting Installation Error 0x80070676
Topic
This article discusses the causes and troubleshooting for the following errors, when installing a Datto agent on a windows system:
0x80070676 - The app that you are trying to run is not supported on this version of Windows.
0x80070676 - Unspecified error.
Environment
- Datto Windows Agent
- Datto Endpoint Backup
- Datto Backup for Microsoft Azure
- Datto Endpoint Backup with Disaster Recovery
- Datto Endpoint Backup for PCs
Description
This error can occur when there is an issue validating information about the protected machine during the install process, or when the target machine is not a supported operating system type. The supported operating systems for the product used can be confirmed with the Getting Started articles listed under the Additional Resources. This includes the OS version and confirming that it is a 64 bit version of the OS.
Failure to collect the system information may also be a result of Microsoft WMI not running properly or another issue with the operating system. To narrow down the cause, first check the system and application logs on the target machine, from the time of installation. Errors during this time can provide information on what is preventing the installer from gathering information about the target machine.
Microsoft WMI
Microsoft WMI or Windows Management Instrumentation, allows scripting languages, such as Windows Powershell to manage the machine. As such if this is not running properly, then the installer could fail to detect information about the target machine when the agent installation is attempted.
Issues with Microsoft WMI can be seen if the system information cannot be loaded by running the following from the command prompt:
systeminfo
There may also be errors listed in the system logs regarding WMI:
EXAMPLE
Type : Error
Date : 4/22/2024
Time : 3:28:16 PM
Event : 10
Source : Microsoft-Windows-WMI
Category : None
User : \SYSTEM
Computer : computerName
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Other Issues
If the issue was not confirmed to be a system requirement not being met on the target machine, and the installation of the Windows based Datto Agent is still failing, contact Datto Technical support for further review. Support can confirm the findings and review the logs provided to confirm if there is an issue with the installer or if the target machine is failing to provide the information requested by the installer. If the machine is still unable to provide the needed information to the installer, then it may be recommended to reach out to Microsoft on the best way to resolve the issues on the target machine, prior to attempting the agent install again.
