Service cancellation
This article describes what happens when service is canceled on a Datto BCDR device, what features are available, the length of time that data is retained and how to view or manage the device in the Datto Partner Portal.
Environment 
- Datto SIRIS
- Datto ALTO
- Datto NAS
Description
When a device service is canceled, either directly or by opting out of service renewal, the service period will be listed as expired with the cancellation date listed on the device overview page in the Datto Partner Portal. Additionally a banner will be listed in the Datto device's Remote Web stating that:
Your device has been expired since [cancellation date]. You have [remaining days] left before it becomes out of service.
Datto devices will continue to function and take backups for a grace period 30 days after service cancellation.
After the 30 day grace period, backups, pairing, and offsite sync will stop for any agents or shares. However, you can still perform any locally-based restore in the Remote Web, from the Restore tab.
Once the service is canceled, the device is hidden by default in the Datto Partner Portal. To view or manage a device in the Datto Partner Portal that is out of service:
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Log into the Datto Partner Portal.
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Select the Status tab, then BCDR Status.
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Select the Filter option.
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Select Canceled Subscriptions only. The device, along with any others that have a canceled subscription, will be displayed.
Local data 
Local data will remain on the device indefinitely, after canceling service. Retention will still apply to any backup at any point for as long as the Datto device is taking back ups.
Off-site data
Datto retains data in the cloud for 60 days after you cancel service for a device. During this time, you can still access, interact, and obtain off-site data in a variety of ways, including:
Datto reserves the right to delete, after 60 days, the backed-up data in the Datto Cloud associated with your device. It is your responsibility, during this period, at your expense, to request a copy of the data if you would like to retain it. For more information, see our article on the Reverse RoundTrip process.
