Data retention after service cancellation

Topic

This article describes the length of time which data is retained after service is canceled on a Datto device.

Environment

• Datto SIRIS
• Datto ALTO
• Datto NAS

Description

Datto devices will continue to take backups for a grace period 30 days after service cancellation. Off-site sync will stop for any agents or shares, upon canceling service. However, you can still perform any locally-based restore in the UI, from the Restore tab.

Local data

Local data will remain on the device indefinitely, after canceling service. When the Datto appliance no longer has active service, it will display the Your device has expired banner.

Retention will still apply to any backup at any point for as long as the Datto device is taking back ups.

Off-site data

Datto retains data in the cloud for 60 days after you cancel service for a device. During this time, you can still access, interact, and obtain off-site data in a variety of ways, including:

• File Restores
• Cloud Virtualizations
• Reverse RoundTrips

Datto reserves the right to delete, after 60 days, the backed-up data in the Datto Cloud associated with your device. It is your responsibility, during this period, at your expense, to request a copy of the data if you would like to retain it. For more information, see our article on the Reverse RoundTrip process.