Datto Windows Agent Installation Troubleshooting Index

Topic

This article is a collection of common issues installing or updating the Datto Windows Agents and links to the methods to resolve them.

Environment

• Datto Windows Agent

Index

Prior to any specific troubleshooting, please confirm the system requirements listed in Getting Started with the Datto Windows Agent are being met.

• Datto Windows Agent: Blue screen following install or update

• Repairing a Datto Windows Agent Installation (Version 2.1 and Above)

• Datto Windows Agent installer exits with Acronis Error

• Datto Windows Agent: Error: "Install of the Datto Bus Driver Failed. Uninstall and Run the Install Again."

• Datto Windows Agent Error: "Install of the Datto Provider Failed. Uninstall and run the install again."

• Datto Windows Agent Error: "Install of the Datto Agent Service Failed. Uninstall and run the install again"

• Datto Windows Agent Error: "Installation of the Datto Windows Agent requires connectivity to the Datto certificate server, which cannot be reached."

• Datto Windows Agent: Server boots into recovery mode after initial install of DWA on Windows 2008 R2

• Datto Windows Agent: Resolving "Install of the Datto Driver Filter failed" on Windows 8/Server2012

• Datto Windows Agent: Manually upgrading the agent software after a failed auto-upgrade

• "The Datto Windows Agent installer cannot run while Windows Updates are pending"

If the issue is not addressed by one of the above or the issue is still not resolved after the provided troubleshooting, please contact datto technical support.