Advanced Device Status

Device Migration allows for transfer of data from one Datto appliance to another. The Device Migration card has been disabled and replaced with the Self-Service Device Migration, available in the BCDR Status page.

The Self-Service Device Migration tool can be used when replacing one Datto appliance with another and need to transfer all backup data to the new device. Some device migration scenarios will require assistance from Datto Technical Support. To learn more about device migrations, review the Self-Service Device Migration article.

This provides an overview of the status of the hardware for the Datto appliance.

The Hardware Information card displays the following information:

• Model: Lists the detected model of your Datto appliance.
• Serial: Provides your Datto appliance's serial number. You can reference this serial number when contacting Datto Technical Support.
• Build Date: Lists the date that your continuity appliance was built by the Datto Hardware and Logistics team.
• Storage Controller: Displays the type of storage controller installed in the Datto device.
• CPU Load Avg: The average load the CPU is under. A high load can result in worse performance of resource intensive operations.
• Memory Usage: Details the total amount of RAM installed in the device and the percentage in use.
• System Uptime: Lists the amount of time transpired since the Datto appliance's last reboot.
• OS Drive Storage: Indicates the total amount of space used on your appliance's OS partition.

This card displays the serial number of your device's storage drives, as well as their type, size,number of power on hours, power cycles, current running temperature, and general health of the drive. This information now includes all drive types found on Datto devices, including SIRIS 5.

Clicking the checkbox for a given drive will turn the drive activity lights on or off for your device, for testing and easy identification.

See our Alert: Drive Sd(X) Has Failed A Smart Status Check and Hard Drive Temperature Alert Troubleshooting articles for more information about investigating and addressing hard drive alerts.

This card displays advanced information on the status of your device's file system (ZFS) for advanced troubleshooting purposes.

If you see any drive in a faulted state, or any read, write, or checksum errors reported, contact Datto Technical Support for investigation.

ZFS errors do not necessarily indicate a need for hardware replacement. Datto Technical Support can assist with running a scrub operation to resolve issues.

NOTE   If you see a ZFS pool called rtPool listed here. That indicates that a RoundTrip drive is in use on your Datto appliance. When the sync to the RoundTrip drive completes, you will no longer see the rtPool entry listed.

The Screenshot Queue card displays a list of all recovery points that are pending screenshot verification. You can cancel verification for individual points by clicking the Remove icon, or you can clear the entire queue by clicking Clear Queue.

NOTE   Screenshot verification is not available for Datto NAS.

The Dataset Cleanup card allows a device operator to view and remove any orphaned datasets which may be present on the appliance. You can learn more about this feature in our Dataset Cleanup article.

For security reasons, this option is only available when logging into the Remote Web of the Datto device through the Partner Portal. Local logins will not display this card. For more information, see Local Access Control.