Deleting local and cloud data

Topic

Manual removal of selected snapshots from the local device or cloud may be necessary to manage used space on the device or in the cloud.

IMPORTANT  Datto recommends contacting Datto Technical Support before deleting data from your device. Deleted data may be impossible to recover.

For a general overview of how to use the features or navigate to the page, see our Manage Recovery Points article.

For enhanced security, certain features, such as the Delete all Cloud button, cannot be accessed locally, and are only available when accessing the Device Web UI from the Partner Portal.

Environment

  • Datto ALTO
  • Datto SIRIS
  • Datto NAS

Description

Examples of when you may want to remove data from the local device or cloud include:

  • Storage on the Datto device runs low.
  • Storage space in the Datto Cloud runs low.
  • The data is redundant or out-of-date.
  • A device's dataset becomes corrupted.
  • Removing a device from service.

Deleting local data

The term Local Data refers to information stored on the Datto device's storage drives. All data resides locally on the Datto device before replicating to the Datto Cloud. Local data may be manually deleted in following ways:

Deleting cloud data

The term Cloud Data refers to data stored offsite within the Datto Cloud. Data replicates to the cloud to provide redundancy if the physical Datto appliance is damaged or unreachable. If a disaster occurs, you can use the cloud data to restore to a hypervisor, virtual host, or a new physical machine.

Cloud data deletion is commonly done when the data is no longer needed, such as when a Datto partner takes the Datto device out of service or repurposes it. You can also delete cloud data if the size of one or more recovery points is causing billing tier overages, or if you've identified ransomware in a recovery point and need to remove the backup containing the infected data.

If an offsite point is removed accidentally, support may be able to assist due to Cloud Deletion Defense.

Cloud data may be manually deleted in the following ways:

Submitting a Prune Request

A prune request may be required if support needs to manually assist with data removal, such as when it is not visible in the portal or the above methods fail to remove the required recovery points. See Manual Deletions for more information.

Frequently Asked Questions

Additional Resources