Re-purposing or decommissioning a Datto BCDR device

NOTE  Ensure the Datto appliance is still checking in before performing the following steps. Click here to troubleshoot any check-in errors before continuing.

1. Change the device hostname to something generic and non-customer-specific. Typically, Datto appliances ship with the name backupDevice. This can be done from the Configure > Networking tab of the GUI.

2. Remove any restores, including file restores, image exports, and virtualizations, from the Recovery Launchpad in the Partner Portal.

3. Remove all restores, including file restores, image exports, and virtualizations, from the Restore tab in the appliance's GUI. You will not see the removal option if there are no active restores; in this case, move on to the next step.

4. Remove all agents from the device. Performing this step will irreversibly delete all local and offsite data for the agents.

5. Delete all NAS shares from the File Share tab in the GUI. If there are no NAS shares, move on to the next step.

6. From the device GUI, run the Dataset Cleanup feature to remove any remaining data not deleted by the other steps.

7. In the Partner Portal, click Manage Organizations, then delete the organizations from the device. If there are no organizations, move on to the next step.

8. Run an Offsite Audit to ensure no cloud data exists on the offsite servers associated with the device. For information on how to run the audit and understanding the results, refer to Datto Partner Portal: Offsite Audit Report.

9. Replace all Local Users with a single administrator account.

10. Change the network settings back to DHCP to prepare for redeployment. You can do this from the Configure > Networking tab of the GUI.

11. To associate the Datto device with a new organization, see Partner Portal: Managing company and organization users & roles.

Use this process if you intend to cancel service and stop using an appliance entirely, with no intention of re-deploying it. Resetting the device to factory settings does not cancel recurring service, and does not decommission it.

1. Remove all restores, including file restores, image exports, and virtualizations, from the Recovery Launchpad in the Partner Portal.

2. Remove all restores, including file restores, image exports, and virtualizations, from the Restore tab in the appliance's GUI.

3. Remove all agents from the device. Performing this step will irreversibly delete all local and offsite data for the agents.

4. Delete all NAS shares from the File Share tab in the GUI.

5. From the device GUI, run the Dataset Cleanup feature. Doing so will remove any remaining data not deleted by the other steps.

6. Run an Offsite Audit to ensure no cloud data exists on the offsite servers associated with the device. For information on how to run the audit and understanding the results, refer to Datto Partner Portal: Offsite Audit Report.

7. Reach out to your Account Manager to cancel service. For information about data retention after service is canceled, refer to: Data retention after service cancellation

To stop a device from reporting:

1. Log in to the Partner Portal.

2. Choose the Devices drop-down menu and select BCDR Status.

3. Select the device from the list.

4. Under Task Queue, click the Device Alerts button.
   

5. There, alerts can be toggled on and off, as well as an option to pause all of them for a specified amount of time.