OS Drive Swap

Topic

In the event of an OS drive failure, a replacement will be required. Assistance from technical support is necessary for completing the OS drive swap procedure.

Environment

• Datto SIRIS
• Datto ALTO

Procedure

1. Ensure that you have a monitor and keyboard ready to connect to your Datto appliance. This is required, as the Datto device will be unreachable through the back-end or Remote Web during this process.

2. Power down the Datto device and follow the instructions for the physical replacement of the drive, based on the device type:

   • Replace the OS drive on an ALTO 5
   • Replacing the BOSS card or OS drive on SIRIS 5 - (2 to 4)
   • Replacing the BOSS card or OS drive on SIRIS 5 - (6 to 36)
   • Replacing the BOSS card or OS drive on SIRIS 5 - (48 to 60)
   • Replacing the OS drive on SIRIS S5X
   • Replace the OS drive on an ALTO 4
   • Replacing the OS drive on SIRIS 4 / 4X Professional and SIRIS 4 / 4X Enterprise
   • Replacing a SIRIS 4 Business OS Drive
   • Replacing a SIRIS Business OS Drive
   • Replacing a SIRIS Professional OS Drive
   • Replacing the OS Drive on the SIRIS 3 Professional / Enterprise and SIRIS 3 XP
   • Replacing the OS Drive on a 4-Bay ALTO XL and Datto NAS

3. With the physical OS drive replaced, power on your Datto device. Connect the keyboard and monitor to device.

4. Please call Datto Technical Support to obtain the username and password for access the back-end of the new OS drive.

5. Press [CONTROL] + [ALT] + [F2] on your keyboard. This will open a blank black login screen.

6. Log in with the username and password provided by Datto Technical Support.

7. Once you have logged in, type out the following commands, pressing enter between each, exactly as shown while following the on screen instructions to complete the OS drive swap process.

   cd ~

   wget dat.to/osswap

   php osswap -o

   If there are issues with the above commands, you can perform the replacement manually using the following set of commands:

   cp /home/configBackup/files/datto/config/secretKey /datto/config/secretKey

   cp /home/configBackup/files/etc/udev/rules.d/70-persistent-net.rules /etc/udev/rules.d/70-persistent-net.rules

   cp /home/configBackup/files/etc/network/interfaces /etc/network/interfaces

   reboot now