Datto appliance update banners
Topic
Datto devices can become out of date due to certain activity on the device preventing the update from taking place.
Environment
- Datto SIRIS
- Datto ALTO
- Datto NAS
Description
Once a device update is available a banner will appear stating the following, with an option to start the upgrade:
A software upgrade is available for this device.
During a scheduled update window, the Datto device will check for any of the following conditions:
- A running local or hybrid virtualization.
- User activity on an iSCSI share hosted on the device.
- Active NFS connections to NAS shares hosted on the device.
- An in-progress backup or offsite synchronization.
- An active device migration.
- A bootable USB device, such as a RoundTrip drive, is connected to the appliance.
- An invalid networking configuration which could cause the appliance to lose network connectivity on reboot exists on the device.
- The Datto appliance cannot reach the image server.
- One or more system processes on the appliance are hung.
If any of these checks fail, the device will not be updated for the first 90 days after the update becomes available.
IMPORTANT Devices 90 days out-of-date will ignore these system checks and attempt to update automatically. Datto strongly recommends proactively updating your device to prevent this scenario.
If the device is still unable to be updated, you may see:
Datto appliance cannot update due to device activity
Force a device update
If you have either of these messages, it is recommended to update the device by clearing any processes causing the checks to fail.
If you are not in a disaster recovery scenario, remove any local or hybrid virtualizations present on the appliance.
Close any active iSCSI or NFS connections to the device by having your end-users disconnect from the Datto device's network shares.
Ensure that all backups and offsite synchronization activities have completed and that the device's backup and offsite sync schedules do not conflict with its scheduled update window.
If a device migration is active on the appliance, it must complete before updates can be applied.
Check the Datto appliance for bootable USB media, such as a RoundTrip drive. Disconnect any hardware found.
Review your appliance's Network Configuration page to ensure that no incompatible configurations exist, such as disabled NICs or invalid IP addresses, which could cause the device to lose network connectivity on its next reboot. Ensure that the Datto appliance's network environment meets the Networking & Bandwidth Requirements.
Reboot the Datto appliance to clear any hung processes.
After performing all necessary troubleshooting steps, click Upgrade now in your Datto device's GUI to install the available device updates.
If you have attempted all of the steps in this article, and are still unable to update your appliance, contact Datto Technical Support for assistance.
